Yazar "Ersoz S." için listeleme
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A non-linear programming model with fuzzy evaluations for customer satisfaction index estimation
Customer satisfaction index (CSI) is a cause-and-effect model of advanced customer satisfaction analysis. CSI models are used by several private and public institutions for developing key customer strategies throughout the ... -
Personnel evaluation under intuitionistic fuzzy environment
In this paper, a new approach is proposed to solve multi-person and multi-attribute evaluation problems under an intuitionistic fuzzy environment. The proposed evaluation approach is mainly grounded on the integration of ...