Shift Scheduling with the Goal Programming Method: A Case Study in the Glass Industry

Abstract

Nowadays, resource utilization and management are very important for businesses. They try to make a profit by providing high levels of efficiency from available sources. Their labor force is one of these sources. Therefore, scheduling based on personnel satisfaction has become an important problem in recent years. In this study, a case study was carried out in a glass factory in Ankara which has 7 department and 80 personnel. The aim of the study is to provide better service by distributing personnel to shifts in a fair and balanced manner. Assignment points are different for the departments where the personnel will work. Every personnel member is assigned to the department as best as possible. A goal programming method was used, and the results were better than those obtained using other methods.