Mediating Effect of Employee Performance on the Relationship Between Emotional Labour and Intent to Leave Among Nurses

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dc.contributor.authorSahin, Bayram
dc.contributor.authorIlgun, Gulnur
dc.contributor.authorSonmez, Seda
dc.date.accessioned2025-01-21T16:42:34Z
dc.date.available2025-01-21T16:42:34Z
dc.date.issued2023
dc.departmentKırıkkale Üniversitesi
dc.description.abstractIn this study, it was aimed to examine the effect of nurses' emotional labor levels on their intention to leave and to determine whether employee performance plays a mediating role in this relationship. The study is of descriptive cross-sectional type, which was conducted through a questionnaire on nurses. The surface acting has positive effect on the intent to leave among nurses, whereas deep acting has negative effect; employee performance has partial mediating role on the relationship between the surface acting and intent to leave, and the relationship between deep acting and intent to leave. The study is considered to provide significant tips in the identification of nurses with higher risk to leave the work, and in deciding managerial interventions that would be realised against such circumstances. It is suggested that it may be beneficial for nurse managers to organise training in their units, to evaluate the performance of nurses at regular intervals and thus to determine the reason for the increase and decrease, to plan activities that will reduce emotional burden.
dc.identifier.doi10.1177/09720634231175583
dc.identifier.endpage307
dc.identifier.issn0972-0634
dc.identifier.issn0973-0729
dc.identifier.issue2
dc.identifier.scopus2-s2.0-85162731486
dc.identifier.scopusqualityQ2
dc.identifier.startpage299
dc.identifier.urihttps://doi.org/10.1177/09720634231175583
dc.identifier.urihttps://hdl.handle.net/20.500.12587/25100
dc.identifier.volume25
dc.identifier.wosWOS:001011921000001
dc.identifier.wosqualityQ4
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSage Publications India Pvt Ltd
dc.relation.ispartofJournal of Health Management
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_20241229
dc.subjectDeep acting; emotional labour; employee performance; intent to leave; nursing; surface acting; Turkey
dc.titleMediating Effect of Employee Performance on the Relationship Between Emotional Labour and Intent to Leave Among Nurses
dc.typeArticle

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