Application of Fuzzy Quality Function Deployment Model, Group Decision Making and Choquet Integral to Improve Service Quality in Engineering Education

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dc.contributor.authorAktepe, Adnan
dc.date.accessioned2020-06-25T18:34:41Z
dc.date.available2020-06-25T18:34:41Z
dc.date.issued2019
dc.departmentKırıkkale Üniversitesi
dc.description.abstractThis paper considers ways to increase service quality levels at engineering programs and actions to be taken for accomplishing this. The aim of this paper is to develop and implement a Quality Function Deployment (QED) model for engineering programs in Turkey. The research determines the most important technical requirements based on considering Voice of the Student (VOS), which is measured with a Service Quality (SERVQUAL) application-based measurement model. The students' responses to SERVQUAL survey are considered by a group decision-making approach. Group decision-making approach is used to attach importance to the ideas of students. The Choquet integral as an aggregation operator is used firstly for aggregating the weights of each response in order to determine the weight of each dimension of SERVQUAL application and secondly for aggregating the SERVQUAL weights and relationship matrix. Finally key factors for increasing qualified and sustainable education are proposed.en_US
dc.identifier.citationclosedAccesseng_US
dc.identifier.endpage194en_US
dc.identifier.issn0949-149X
dc.identifier.issue1en_US
dc.identifier.scopus2-s2.0-85060990291
dc.identifier.scopusqualityQ2
dc.identifier.startpage182en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12587/7998
dc.identifier.volume35en_US
dc.identifier.wosWOS:000454510600017
dc.identifier.wosqualityQ4
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherTempus Publicationsen_US
dc.relation.ispartofInternational Journal Of Engineering Education
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectfuzzy quality function deploymenten_US
dc.subjectchoquet integralen_US
dc.subjectlarge column large row (LCLR)en_US
dc.subjectvoice of student (VOS)en_US
dc.subjectSERVQUALen_US
dc.titleApplication of Fuzzy Quality Function Deployment Model, Group Decision Making and Choquet Integral to Improve Service Quality in Engineering Educationen_US
dc.typeArticle

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