Satisfaction levels of inpatients in a state hospital
| dc.contributor.author | Topuz Ş. | |
| dc.contributor.author | Erdem Y. | |
| dc.contributor.author | Akdemir H. | |
| dc.date.accessioned | 2020-06-25T15:17:26Z | |
| dc.date.available | 2020-06-25T15:17:26Z | |
| dc.date.issued | 2014 | |
| dc.department | Kırıkkale Üniversitesi | |
| dc.description.abstract | Purpose: This descriptive and cross-sectional study was made to measure the service satisfaction of inpatients in a state hospital. Methods: The study included 82 adult patients hospitalized for at least 3 days and who agreed to complete the survey. The data were collected with a questionnaire including social demographic and health service characteristics and “The Service Satisfaction Measuring Scale”. Results: Those who participated in the research are reasonably satisfied with the services of the hospital (53.63 %). According to the total points of scale, the patients get the highest satisfaction from Patients' rights services (63.01%); and lowest from other health care services, and bureaucratic procedures (48.46%). There isn’t significant correlation between satisfaction levels and social demographic and health service characteristics. Conclusion: As a result, the overall satisfaction of patients were found to above average and patients would prefer this hospital again for another identified health problem. © 2012 Düzce Medical Journal. | en_US |
| dc.identifier.endpage | 34 | en_US |
| dc.identifier.issn | 1307671X | |
| dc.identifier.issue | 2 | en_US |
| dc.identifier.scopus | 2-s2.0-84940742766 | |
| dc.identifier.scopusquality | Q3 | |
| dc.identifier.startpage | 31 | en_US |
| dc.identifier.uri | https://hdl.handle.net/20.500.12587/2368 | |
| dc.identifier.volume | 16 | en_US |
| dc.indekslendigikaynak | Scopus | |
| dc.language.iso | tr | |
| dc.publisher | Duzce University Medical School | en_US |
| dc.relation.ispartof | Duzce Medical Journal | |
| dc.relation.publicationcategory | Makale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı | en_US |
| dc.rights | info:eu-repo/semantics/closedAccess | en_US |
| dc.subject | Health services | en_US |
| dc.subject | Patient satisfaction | en_US |
| dc.subject | Quality | en_US |
| dc.title | Satisfaction levels of inpatients in a state hospital | en_US |
| dc.title.alternative | Bİr devlet hastanesinde yatan hastalarin memnuniyet düzeyleri | en_US |
| dc.type | Article |
