Using the fuzzy analytic network process (ANP) for Balanced Scorecard (BSC): A case study for a manufacturing firm

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dc.contributor.authorYüksel, İhsan
dc.contributor.authorDagdeviren, Metin
dc.date.accessioned2020-06-25T17:51:17Z
dc.date.available2020-06-25T17:51:17Z
dc.date.issued2010
dc.departmentKırıkkale Üniversitesi
dc.descriptionyuksel, ihsan/0000-0002-5799-8794; DAGDEVIREN, METIN/0000-0003-2121-5978; Yuksel, Ihsan/0000-0002-0011-8872
dc.description.abstractBalanced Scorecard (BSC), which is used as a strategic evaluation tool, is a method of determining business performance using lagging and leading indicators on the basis of vision and strategies. The method suggests that business performance should be evaluated not only by using financial indicators but also simultaneously considering non-financial indicators. It has been revealed in the review of relevant literature that despite the satisfying levels achieved in conceptual and theoretical dimension of Balanced Scorecard, the met hod has some deficiencies in terms of implementation on a quantitative basis and that there remain some problems to be resolved Subject of this study covered the measurement and evaluation dimension of BSC. In the scope of the study, BSC approach was integrated with fuzzy ANP technique so as to determine the performance level of a business on the basis of its vision and strategies. Proposed model has shown that performance indicators with different structures included in BSC approach can be consolidated with the help of fuzzy ANP technique. (C) 2009 Elsevier Ltd. All rights reserved.en_US
dc.identifier.citationclosedAccessen_US
dc.identifier.doi10.1016/j.eswa.2009.06.002
dc.identifier.endpage1278en_US
dc.identifier.issn0957-4174
dc.identifier.issn1873-6793
dc.identifier.issue2en_US
dc.identifier.scopus2-s2.0-71749089582
dc.identifier.scopusqualityQ1
dc.identifier.startpage1270en_US
dc.identifier.urihttps://doi.org/10.1016/j.eswa.2009.06.002
dc.identifier.urihttps://hdl.handle.net/20.500.12587/4781
dc.identifier.volume37en_US
dc.identifier.wosWOS:000272432300046
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherPergamon-Elsevier Science Ltden_US
dc.relation.ispartofExpert Systems With Applications
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectStrategic managementen_US
dc.subjectPerformance evaluationen_US
dc.subjectBalanced Scorecard (BSC)en_US
dc.subjectAnalytic network process (ANP)en_US
dc.subjectLinguistic variableen_US
dc.subjectFuzzy evaluationen_US
dc.titleUsing the fuzzy analytic network process (ANP) for Balanced Scorecard (BSC): A case study for a manufacturing firmen_US
dc.typeArticle

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