Internet Based Intelligent Hospital Appointment System

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dc.contributor.authorAktepe, Adnan
dc.contributor.authorTurker, A. Kursad
dc.contributor.authorErsoz, Suleyman
dc.date.accessioned2020-06-25T18:13:19Z
dc.date.available2020-06-25T18:13:19Z
dc.date.issued2015
dc.departmentKırıkkale Üniversitesi
dc.descriptionAktepe, Adnan/0000-0002-3340-244X
dc.description.abstractIn today's competitive service industry, the technology in service systems is used in a wide range of areas. The service companies are now providing service via internet or via other computer based systems in an increasing trend day by day. Expert systems are good examples of these applications. Today, expert systems are used in various fields such as design, planning, imaging, diagnosis, etc. For practical use, the expert systems are also used through internet. One of the most important service system institutions is the hospital. Increasing the service quality level in hospitals, internet based appointment systems are used in several hospitals in Turkey. There are also several internet based expert system applications today contributing the improvement of service levels in several industries. In this study, an internet based expert system is created that is used in outpatient department/polyclinic direction. The system architecture, algorithm and the role of such an expert system are discussed in this paper. With the help of internet based expert appointment system at hospitals, the queues in the hospitals decline, the number of consultations decreases, the patients and doctors save time and finally the customer satisfaction and quality level increases.en_US
dc.description.sponsorshipKirikkale University Scientific Research's UnitKirikkale Universityen_US
dc.description.sponsorshipThis study was supported by Kirikkale University Scientific Research's Unit. Our special thanks go to the professors of Republic of Turkey Kirikkale University Faculty of Medicine, the students of Kirikkale University Industrial Engineering Department and anonymous reviewers for their support.en_US
dc.identifier.citationclosedAccessen_US
dc.identifier.doi10.1080/10798587.2014.949094
dc.identifier.endpage146en_US
dc.identifier.issn1079-8587
dc.identifier.issn2326-005X
dc.identifier.issue2en_US
dc.identifier.scopus2-s2.0-85028144237
dc.identifier.scopusqualityQ2
dc.identifier.startpage135en_US
dc.identifier.urihttps://doi.org/10.1080/10798587.2014.949094
dc.identifier.urihttps://hdl.handle.net/20.500.12587/6178
dc.identifier.volume21en_US
dc.identifier.wosWOS:000351908100001
dc.identifier.wosqualityQ4
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherTaylor & Francis Incen_US
dc.relation.ispartofIntelligent Automation And Soft Computing
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectOutpatient department/polyclinic directionen_US
dc.subjectHospital appointment systemsen_US
dc.subjectInternet based expert systemsen_US
dc.titleInternet Based Intelligent Hospital Appointment Systemen_US
dc.typeArticle

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