Effect of Employee Participation and Patient Focus Approaches in the Scope of TQM on Hospital Performance
Yükleniyor...
Tarih
2020
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
EXPERT PROJECTS PUBLISHING
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
In this study, it was aimed to investigate the effect of employee participation and patient focus, which are included in the total quality approach of 33 private hospitals within the borders of Ankara, on the performance of the hospital. Accordingly, relational screening model was used in the research. The universe of the research consists of senior managers such as chief physicians, chief assistants, hospital managers, hospital manager assistants, quality coordinators of 33 private hospitals actively serving within the borders of Ankara. Interviews were made with 308 hospital senior managers. Questionnaire was used as a data collection tool in quantitative research methods. In the research, face-to-face interviews were made with hospital managers. SPSS20 program was used in the analysis of research data. Introductory characteristics of hospital managers are shown with frequency and percentage. Participants' assessments of the scales are indicated with the mean and standard deviation. In the research, the effect of employee participation and patient focus on hospital performance within the scope of total quality management (TQM) was investigated by multiple linear regression analysis. The research data were evaluated within the 95% confidence interval. As a result, it was determined that employee participation and patient focus practices within the scope of TQM played an active role on hospital performance and positively affected them. In the study, they stated that private hospital managers gave high scores for employee participation and patient focus dimensions and that these processes were followed in their hospitals. In addition, administrators expressed a positive opinion about the performances of private hospitals.
Açıklama
Anahtar Kelimeler
Total Quality Management, employee participation, patient focus approach, hospital performance, responsiveness
Kaynak
REVISTA DE CERCETARE SI INTERVENTIE SOCIALA
WoS Q Değeri
Q4
Scopus Q Değeri
Q2
Cilt
70
Sayı
Künye
Asena Tugba, E. S., & Öztürk, L. (2020). Effect of employee participation and patient focus approaches in the scope of TQM on hospital performance. Revista De Cercetare Si Interventie Sociala, 70, 228-249. Retrieved from https://www.proquest.com/scholarly-journals/effect-employee-participation-patient-focus/docview/2453966250/se-2
