Effect of Employee Participation and Patient Focus Approaches in the Scope of TQM on Hospital Performance

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dc.contributor.authorEvren Subasi, Asena Tugba
dc.contributor.authorÖztürk, Latif
dc.date.accessioned2021-01-14T18:10:25Z
dc.date.available2021-01-14T18:10:25Z
dc.date.issued2020
dc.departmentKKÜ
dc.description.abstractIn this study, it was aimed to investigate the effect of employee participation and patient focus, which are included in the total quality approach of 33 private hospitals within the borders of Ankara, on the performance of the hospital. Accordingly, relational screening model was used in the research. The universe of the research consists of senior managers such as chief physicians, chief assistants, hospital managers, hospital manager assistants, quality coordinators of 33 private hospitals actively serving within the borders of Ankara. Interviews were made with 308 hospital senior managers. Questionnaire was used as a data collection tool in quantitative research methods. In the research, face-to-face interviews were made with hospital managers. SPSS20 program was used in the analysis of research data. Introductory characteristics of hospital managers are shown with frequency and percentage. Participants' assessments of the scales are indicated with the mean and standard deviation. In the research, the effect of employee participation and patient focus on hospital performance within the scope of total quality management (TQM) was investigated by multiple linear regression analysis. The research data were evaluated within the 95% confidence interval. As a result, it was determined that employee participation and patient focus practices within the scope of TQM played an active role on hospital performance and positively affected them. In the study, they stated that private hospital managers gave high scores for employee participation and patient focus dimensions and that these processes were followed in their hospitals. In addition, administrators expressed a positive opinion about the performances of private hospitals.en_US
dc.identifier.citationAsena Tugba, E. S., & Öztürk, L. (2020). Effect of employee participation and patient focus approaches in the scope of TQM on hospital performance. Revista De Cercetare Si Interventie Sociala, 70, 228-249. Retrieved from https://www.proquest.com/scholarly-journals/effect-employee-participation-patient-focus/docview/2453966250/se-2en_US
dc.identifier.doi10.33788/rcis.70.14
dc.identifier.endpage249en_US
dc.identifier.issn1583-3410
dc.identifier.issn1584-5397
dc.identifier.scopus2-s2.0-85090293383
dc.identifier.scopusqualityQ2
dc.identifier.startpage228en_US
dc.identifier.urihttps://doi.org/10.33788/rcis.70.14
dc.identifier.urihttps://hdl.handle.net/20.500.12587/12584
dc.identifier.volume70en_US
dc.identifier.wosWOS:000568989100014
dc.identifier.wosqualityQ4
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherEXPERT PROJECTS PUBLISHINGen_US
dc.relation.ispartofREVISTA DE CERCETARE SI INTERVENTIE SOCIALA
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectTotal Quality Managementen_US
dc.subjectemployee participationen_US
dc.subjectpatient focus approachen_US
dc.subjecthospital performanceen_US
dc.subjectresponsivenessen_US
dc.titleEffect of Employee Participation and Patient Focus Approaches in the Scope of TQM on Hospital Performanceen_US
dc.typeArticle

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