An application of data envelopment analytic network process (DEANP) in quality function deployment (QFD)
Yükleniyor...
Tarih
2011
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Gazi Univ, Fac Engineering Architecture
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
In this paper a solution method is proposed for emphasizing the importance of costumer needs at the starting of Quality Function Deployment (QFD) application when there are multi costumer groups. Data Envelopment Analysis (DEA) steps are added to an algorithm in which an Analytic Network Process (ANP) approach is used in QFD. The need for adding DEA steps is determining the efficient customer requirements when there are multi customer groups. This solution approach is called DEANP which aggregates data DEA to ANP. The relative importance values of product technical requirements are calculated with this algorithm and application is performed at a manufacturer of white goods company in Turkey. The fact that using DEANP instead of ANP produced more powerful solutions is also confirmed by marketing specialists.
Açıklama
Anahtar Kelimeler
Data Envelopment Analysis, Analytic Network Process, Quality Function Deployment
Kaynak
Journal Of The Faculty Of Engineering And Architecture Of Gazi University
WoS Q Değeri
Q4
Scopus Q Değeri
Q2
Cilt
26
Sayı
2
Künye
closedAccess
