Socio-cultural Features and Satisfaction Levels of Reconstructive and Aesthetic Patients Applied to Our Clinic
Yükleniyor...
Tarih
2016
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Medknow Publications & Media Pvt Ltd
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
Objective: The aim of this study was to determine the socio-cultural differences between aesthetic and reconstructive patients admitted to our clinic and evaluate their level of knowledge about plastic surgery and degree of the patients' satisfaction from our staff and doctors. Material and Methods: A questionnaire was answered by 169 patients admitted to our clinic. The questions were about patients' demographic features and our department's quality. The statistical differences between aesthetic and reconstructive patents and also between three education degrees were analyzed. Results: Our results showed that there was no statistically significant difference among groups. However, it was demonstrated that a significant number of patients were not satisfied by the service quality of the hospital staff. The major factor affecting the clinic preference was recommendation of another patient. On the contrary, many patients choose their doctor accidentally. Conclusion: The members of our staff are not well-educated about working in various departments. In addition, they do not have any professional education about plastic surgery procedures. Sometimes, patients may refuse to undergo surgery because of bad behaviors of the staff. Therefore, determining the patients' profile and satisfaction could help us train our staff and improve our clinic's quality.
Açıklama
Anahtar Kelimeler
Patient satisfaction, patient profile, health service, hospital staff
Kaynak
Turkish Journal Of Plastic Surgery
WoS Q Değeri
N/A
Scopus Q Değeri
N/A
Cilt
24
Sayı
2
Künye
Sarı E. (2016). Kliniğimize Başvuran Rekonstrüktif ve Estetik Hastaların Sosyokültürel Özellikleri ve Memnuniyet Seviyeleri. Turkish Journal of Plastic Surgery, 24(2), 76 - 82.
